Question 1

How do I book?

Accepted Answer

Choose your home, pick your dates in the availability calendar and click Book now. You book directly with us through our secure Lodgify checkout.

Question 2

Can I ask a question before booking?

Accepted Answer

Of course. Email or WhatsApp us. The details are on the contact page.

Question 3

How do I pay?

Accepted Answer

Payment is taken securely online through Lodgify when you book.

Question 4

When is payment due?

Accepted Answer

50% when you book, and the balance 7 days before arrival.

Question 5

Is there a security deposit?

Accepted Answer

No security deposit is due.

Question 6

What if I need to cancel?

Accepted Answer

Under our current policy, all prepayments are non-refundable, so please take out travel insurance.

Question 7

What time is check-in?

Accepted Answer

3:00 pm at both Champions Gate villas, and 2:00 pm at Tuscan Terrace.

Question 8

What time is check-out?

Accepted Answer

11:00 am at the villas, and 12:00 noon at Tuscan Terrace.

Question 9

Do the homes have private pools?

Accepted Answer

Both villas, the Champions Gate Grand Villa and the Backswing Way Pool Villa, have a private pool and jacuzzi. Tuscan Terrace has a shared pool, jacuzzi and kids' pool area. The condo does not have a private pool.

Question 10

Do we need to watch children by the pool?

Accepted Answer

Please supervise children around water at all times.

Question 11

Do we need a car?

Accepted Answer

We'd recommend one. The homes are a drive from the parks, the shops and the airport.

Question 12

Is it far from the airport?

Accepted Answer

About 27–32 miles, usually 35–45 minutes. See our airport guide.

Question 13

Is there parking?

Accepted Answer

Yes, at all three homes.

Question 14

What about tolls?

Accepted Answer

The quickest airport route uses toll roads. See our airport guide for tips.

Question 15

What is the Oasis Club?

Accepted Answer

It is a resort-style club at ChampionsGate for registered residents and guests of Lennar’s ChampionsGate Community. The club lists a heated lazy river, a water slide, pools, a fitness centre, a restaurant and a cinema. Our Oasis Club page sets out what the club itself publishes.

Question 16

Does our booking include Oasis Club access?

Accepted Answer

Free access to the Oasis Club and Retreat Club is included with both our villas, the Grand Villa and Backswing Way. Both are in the Oasis Club resort. You get full access to the facilities across the complex, including the Retreat Club, and there is no resort fee. Tuscan Terrace does not have Oasis Club access. It is in Tuscana Resort Orlando and uses Tuscana's own facilities.

Question 17

How does the ChampionsGate parking pass work?

Accepted Answer

For a stay at either villa, sign in to SymLiv and register your car's number plate. That parking pass covers the whole stay. Bring your booking confirmation to the club as well.

Question 18

Are children welcome?

Accepted Answer

Yes. Our homes are set up for family holidays, and the big villa has themed kids' rooms.

Question 19

Can we bring pets?

Accepted Answer

Sorry, no pets at any of our homes.

Frequently asked questions

Booking

Payment via Lodgify

Check-in and check-out

Pools

Car hire

The Oasis Club

Travelling with kids